Unified Communications-as-a-Service (UCaaS)

Technology that Transforms Businesses

Our Focus

We design/build commercial and industrial facilities that people thrive in, and implement workplace technologies that result in flawless user experiences and faster adoption

Unified Communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).

However, many small and mid-size enterprises may consider leveraging Unified Communications-as-a-Service (UCaaS), commonly referred to as Hosted VoIP solutions.

The Benefits of UCaaS:

Elimination of substantial OPEX costs
Avoid need for high availability data center facilities to support onsite VoIP system
Provide Disaster Recovery / Business Continuity support in case onsite solution is unreachable

The PTS UCaaS is a robust cloud-hosted UC solution. This way our clients are never without phone service, whether it is fixed-line or mobile.

PTS UCaaS Services:

Next-generation business voice and/or voice system failover services
Easy-to-use unified communications technologies including:
- Unified Messaging
- Instant Messaging
- Presence & Mobility Communication & Collaboration
- Call Recording
- On-Demand Conferencing
- Voice-to-Email Transcription
- Inbound and Outbound Fax-to-Email
Hosted call center communications including full ACD control, prioritized skill routing, configurable hold treatment, and an audio library which lets supervisors easily store and update recordings
Tight integration with leading CRM, ERP, and application tracking software
Exchange high-availability via Virtual Private Connection

Cloud-Based UCaaS

PTS’ Unified-Communications-as-a-Service (UCaaS) is a robust cloud-hosted solution that ensures clients are never without phone service. Businesses access one centralized software platform in the cloud to manage and configure their installation.

Premise-Based UC Solution

PTS can leverage VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated solution. Users can easily turn a phone call into a multimedia collaboration session, embracing BYOD.

Unified Communications Services

Contact PTS for your Next Unified Communications Project

PTS plans, designs, builds, implements, manages, and services award-winning solutions for technology-intensive environments.

PTS’s Unified Communications (UC) deployments integrate VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities seamlessly. We provides viable solutions that enhance the ability to communicate rapidly and effectively.