IT Technician (Level 1)

PTS Data Center Solutions

PTS Data Center Solutions, a leader in data center environments offering both design/build construction and managed IT services, is looking for an outstanding individual to serve as our IT Technician (Level 1).

Are you someone that thrives leading a productive, disciplined, focused and goal-oriented team? To be successful in this job you must be confident, strategic, and result focused, yet    accommodating, resilient, and easy going. You must also understand computer hardware and have skills in building and supporting computers and computer networks. Additionally, you must have strong time management skills and ability to prioritize work effectively. You must be able to work with a team that values excellence through process.

We offer excellent pay, 100% company-paid healthcare coverage, and other benefits in an adaptive, coaching, and supportive workplace focused on development, relationships, and purposeful work. We hire based on talent and fit. Apply only if you meet our performance and ability guidelines.

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Job Responsibilities:

  • Collaborate with PTS senior technical staff, project management, and sales/marketing personnel to provide outsourced IT network management
  • Work with customers either remotely or onsite to management, troubleshoot, update, and upgrade computers, servers, networks, security devices, and other network peripherals
  • Provide first and/or second level support using industry standard Help Desk ticketing system to meet published SLA’s
  • Perform daily flight check tasks based on customer requirements
  • Work with leading edge IT managed services software platforms to monitor, update, and troubleshoot client IT networks
  • Use customer relationship management software to track client project, network, and personnel information
  • Perform network upgrades and updates including server updates, workstation updates, firmware, switch, router, and other network peripherals
  • Rack, stack, install, and set-up servers and other network peripherals (i.e., switches, routers, storage)
  • Collaborate with PTS senior technical staff and customers to perform server, storage, and other assessment services
  • Identify, design, and troubleshoot backup, recovery, and archiving solutions
  • Develop, design, and deliver Microsoft Active Directory solutions, including deployments and migrations
  • Installation and testing of data cabling
  • Installation and servicing of rack-based UPS and PDUs
  • Installation and servicing of environmental monitoring and IP monitoring solutions
  • Work with clients and PTS personnel to relocate IT and facilities equipment in terms of de-commissioning, de-rack, move, re-rack, and re-commission
  • Perform physical labor on an as-needed basis to move and install racks, batteries, servers, and other hardware technology
  • Be customer facing. The successful candidate for this position works in front of the customer in a visible leadership position

Skills:

  • 1-2 years related experience working with computers, servers, and switches
  • A basic understanding of computer hardware
  • Skills in building and supporting computers and computer networks
  • Knowledge of Windows operating systems including familiarity with Windows Server 2008/2012/2016, Windows 7/8/10/11, and Exchange 2010/2013/2016
  • Familiarity with anti-virus software programs
  • Able to deploy basic business network configurations including domain, network control, and routing configurations
  • Basic understanding and service experience with 1-phase and 3-phase power
  • Understanding of network security, routing, and switching fundamentals
  • Understanding of environmental and IP monitoring systems
  • Organized implementation and post implementation problem solving and troubleshooting skills. Ability to work independently to accomplish desired goals and objectives as well as in a team environment to solve complex technical challenges
  • Strong time management skills and ability to prioritize work effectively
  • The right candidate for this position is not an employee, but a partner, who is responsible for all technical designs, implementations, and solutions, as well as the overall success of the business and client satisfaction
  • The ability to work hard and accomplish something every day
  • Travel may be required based on customer requirements. New York Metropolitan area is primary geographic focus

Experience:

  • 1- 2 years related experience working with computers, servers, and switches

Education:

  • Associate Degree or Trade School preferred