Managing IT From the Top Down
Our Focus
Advisory services to guide you toward data-driven decisions that align your IT with your business goals
Data-driven decisions power your business. Smart IT management makes those decisions better… smarter… faster… and most cost effective, making you as profitable and competitive as possible. Imagine having access to a team of experts focused on transforming your business by using real-time business intelligence and analytics. You deserve it. We can make it happen seamlessly.
PTS specializes in managing IT with detailed roadmaps unique to specific industries including healthcare, service providers, manufacturers, retailers, and more. If your IT management is not driving bottom-line revenue, PTS can reverse that trend by acting as your Virtual CTO/CIO. We will transform your digital presence, and optimize the applications you use to run your business, and manage your technology and facilities.
The Levels of IT Managed Service
Virtual CTO Advisory Services
- Making all executive decisions with regards to the technological interests of a company
- Responsible for outlining the company’s technological vision
- Implementing technology strategies
- Ensuring that the technological resources are aligned with the company’s business needs
Virtual CIO Advisory Services
The CIO’s responsibilities include:
- Setting objectives and strategies for the IT department
- Selecting and implementing suitable technology to streamline all internal operations
- Helping optimize their strategic benefits
- Designing and customizing technological systems and platforms to improve customer experience
Project Approach
Our objective is to provide best practices across all vendors and/or providers. PTS divides our services into the following phases:
- People and Processes Learn the structure, culture and meet the stakeholders reliant on IT technology and processes
- Network Technology Survey and assess the current state of the network LAN/WAN/Wireless/Security design and operations in order to improve network performance and resiliency, while minimizing disruptions
- Systems Technology Assess the current state of the IT systems including all servers, storage and applications design and operations
- Digital Business Transformation Develop a model for utilizing business intelligence and analysis to drive revenue growth and keep the business competitive
- Budget Review past IT spend in an effort to maximize monies already spent, and look for opportunities to reduce OPEX and CAPEX spend. Identify gaps that exist in order to make IT spending more predictable and in line with competition to avoid the loss of competitive advantage
- vCTO/CIO Management Develop the metrics to which PTS will be held accountable throughout the engagement
Managed IT Service Tiers Pricing and Features
Red
NO SLA - BEST EFFORTMonth-to-Month Pricing
Contact Us for Contract Pricing
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Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
-
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
-
24x7x365 Network Monitoring
-
Virtual/Physical Server Support
-
Antivirus/Malware/Patches
Protection for PCs -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
White
SLA's without monitoringMonth-to-Month Pricing
Contact Us for Contract Pricing
-
Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
-
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
-
24x7x365 Network Monitoring
-
Virtual/Physical Server Support
-
Antivirus/Malware/Patches
Protection for PCs -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
Blue
SLA's with monitoringMonth-to-Month Pricing
Contact Us for Contract Pricing
-
Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
+ Active Directory -
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
-
24x7x365 Network Monitoring
MRC $65 per Network
or Site +$20 per Node -
Virtual/Physical Server Support
MRC $325 per Physical Server
MRC $162 per Virtual Server -
Antivirus/Malware/Patches
Protection for PCs + Servers -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
Available
Let PTS Manage your IT
We design, implement and manage client IT environments that result in flawless user experiences, are aligned with their business’ strategy, undergo continuous process improvements and result in predictable costs.
PTS also offers support on many cloud-based services that will allow you to shift your IT resources more towards innovation, than routine maintenance.
Contact PTS’ IT Service Teams on (201) 644-9699 or Complete this Form:
