Managing IT From the Top Down

Our Focus

Managing IT so you can make better... smarter... faster... and more economical data-driven decisions

Whether you have elected to host your servers within your own datacenter or colocation center, or have migrated to a private or public cloud, we can manage your server infrastructure and applications. IT Service Teams are staffed with expert systems engineers with experience managing both Microsoft and Linux server platforms.  Those same engineers are well versed in managing the major platforms that run on top of those operating systems (Email, Database, CRM, Accounting, ERP, VMware, Citrix).

Server patch management and server security are part of our service offering.  We can assist in meeting your compliance requirements.  Consider us as an extension of your IT Team. Always on, always there, always connected.

Managed IT Service Teams Server Support

Managed IT Service Tiers Pricing and Features

Red

NO SLA - BEST EFFORT
$ 125 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
BASIC

White

SLA's without monitoring
$ 165 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
Secure

Blue

SLA's with monitoring
$ 225 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
    + Active Directory
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
    MRC $65 per Network
    or Site +$20 per Node
  • Virtual/Physical Server Support
     
    MRC $325 per Physical Server
    MRC $162 per Virtual Server
  • Antivirus/Malware/Patches
    Protection for PCs + Servers
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
    Available
     
Secure +

Let PTS Manage your IT

We design, implement and manage client IT environments that result in flawless user experiences, are aligned with their business’ strategy, undergo continuous process improvements and result in predictable costs.

PTS also offers support on many cloud-based services that will allow you to shift your IT resources more towards innovation, than routine maintenance.

Contact PTS’ IT Service Teams on (201) 644-9699 or Complete this Form: