Managing IT From the Top Down
Our Focus
Managing IT so you can make better... smarter... faster... and more economical data-driven decisions
Whether you have elected to host your servers within your own datacenter or colocation center, or have migrated to a private or public cloud, we can manage your server infrastructure and applications. IT Service Teams are staffed with expert systems engineers with experience managing both Microsoft and Linux server platforms. Those same engineers are well versed in managing the major platforms that run on top of those operating systems (Email, Database, CRM, Accounting, ERP, VMware, Citrix).
Server patch management and server security are part of our service offering. We can assist in meeting your compliance requirements. Consider us as an extension of your IT Team. Always on, always there, always connected.
Managed IT Service Tiers Pricing and Features
Red
NO SLA - BEST EFFORTMonth-to-Month Pricing
Contact Us for Contract Pricing
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Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
-
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
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24x7x365 Network Monitoring
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Virtual/Physical Server Support
-
Antivirus/Malware/Patches
Protection for PCs -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
White
SLA's without monitoringMonth-to-Month Pricing
Contact Us for Contract Pricing
-
Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
-
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
-
24x7x365 Network Monitoring
-
Virtual/Physical Server Support
-
Antivirus/Malware/Patches
Protection for PCs -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
Blue
SLA's with monitoringMonth-to-Month Pricing
Contact Us for Contract Pricing
-
Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
+ Active Directory -
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
-
24x7x365 Network Monitoring
MRC $65 per Network
or Site +$20 per Node -
Virtual/Physical Server Support
MRC $325 per Physical Server
MRC $162 per Virtual Server -
Antivirus/Malware/Patches
Protection for PCs + Servers -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
Available
Let PTS Manage your IT
We design, implement and manage client IT environments that result in flawless user experiences, are aligned with their business’ strategy, undergo continuous process improvements and result in predictable costs.
PTS also offers support on many cloud-based services that will allow you to shift your IT resources more towards innovation, than routine maintenance.
Contact PTS’ IT Service Teams on (201) 644-9699 or Complete this Form:
