Whether you have elected to host your servers within your own datacenter or colocation center, or have migrated to a private or public cloud, we can manage your server infrastructure and applications. IT Service Teams are staffed with expert systems engineers with experience managing both Microsoft and Linux server platforms.  Those same engineers are well versed in managing the major platforms that run on top of those operating systems (Email, Database, CRM, Accounting, ERP, VMware, Citrix).

Server patch management and server security are part of our service offering.  We can assist in meeting your compliance requirements.  Consider us as an extension of your IT Team. Always on, always there, always connected.

Managed IT Service Teams Server Support

IT Managed Service Tiers Pricing and Features

Red

NO SLA - BEST EFFORT
$ 125 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
BASIC

White

SLA's without monitoring
$ 165 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
Secure

Blue

SLA's with monitoring
$ 225 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
    + Active Directory
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
    MRC $65 per Network
    or Site +$20 per Node
  • Virtual/Physical Server Support
     
    MRC $325 per Physical Server
    MRC $162 per Virtual Server
  • Antivirus/Malware/Patches
    Protection for PCs + Servers
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
    Available
     
Secure +

Let PTS Manage your IT

Our team can effectively monitor, manage, and maintain your network.  We can provide desktop support, as well as DaaS (Desktop-as-a-Service) solutions for your enterprise.

PTS also offers support on many cloud-based services that will allow you to shift your IT resources more towards innovation, than routine maintenance.

Contact PTS today: (201) 337-3833

7x24 NOC-Based Monitoring

7x24 NOC-Based Monitoring

IT Service Teams are manned 7x24x365.  Our support services are complimented with Network Monitoring Services.  All of your server and network infrastructure appears in a single pane of glass within our dashboard.  All monitored devices and connections ar...
Desktop as a Service

Desktop as a Service

IT Service Teams delivers a virtual desktop experience for all users in your organization.  We leverage virtual desktop infrastructure (VDI) and deliver a consistent, reliable, low cost, fully supported, productivity environment across your business. ...
Help Desk / Desktop Support

Help Desk / Desktop Support

Our IT Service Teams are queued up and at your service.  Leverage our helpdesk to extend your IT teams reach.  Let our team make your team look like heroes while you focus on your business core competency. Our IT Service Team is provisioned cradle to g...
IT Compliance

IT Compliance

Businesses are forced to address the rapidly changing requirements of present-day IT Compliance. Many organizations implement strategies by addressing everything from infrastructure to software platforms, and all points in-between, to stay current in...
IT Staffing

IT Staffing

PTS can provide you with the IT resources you need that have your industry experience, and with the systems and technologies expertise you require - no matter how long you need them for. We will connect you with PTS’ decades of IT experience to quickly f...
Managed Hosting Services

Managed Hosting Services

Managed Hosting Services on Dedicated or Shared Infrastructure Managed hosting is an IT service that provides businesses with single- or multi-tenant leased infrastructure. The solution includes servers, software, storage, and networking, and could...