Managing IT From the Top Down
Our Focus
Managing IT so you can make better... smarter... faster... and more economical data-driven decisions
PTS can provide you with the IT resources you need that have the experience in your industry, and with the systems and technologies expertise you require – for no matter how long you need them.
We will connect you with PTS’ decades of IT experience to quickly fill planned and/or unplanned staffing needs for new initiatives or to accelerate existing ones. The people we deploy are full-time, fully-trained, turnkey PTS employees. They will not require extensive ramp-up time or training.
Having a resource that can develop and execute an IT roadmap is critical. The goal of our Virtual CIO is to work closely with your executive team to turn your IT into an enabler of innovation for your organization.
PTS’ Virtual CIO provides your business with a senior-level resource that serves as your IT Executive. Your Virtual CIO will have exhaustive experience in working with companies of all sizes and in most every vertical – from Healthcare to Financial Services. No matter the situation, the PTS Virtual CIO is a well-seasoned professional that knows the data center as well as the boardroom.
Managed IT Service Tiers Pricing and Features
Red
NO SLA - BEST EFFORTMonth-to-Month Pricing
Contact Us for Contract Pricing
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Remote End-to-End User and PC Support
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9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
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24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
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24x7x365 Network Monitoring
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Virtual/Physical Server Support
-
Antivirus/Malware/Patches
Protection for PCs -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
White
SLA's without monitoringMonth-to-Month Pricing
Contact Us for Contract Pricing
-
Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
-
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
-
24x7x365 Network Monitoring
-
Virtual/Physical Server Support
-
Antivirus/Malware/Patches
Protection for PCs -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
Blue
SLA's with monitoringMonth-to-Month Pricing
Contact Us for Contract Pricing
-
Remote End-to-End User and PC Support
-
9am-5pm (Normal Business Hours)
Mon-Fri (Excluding Holidays) -
4 Hours per Month Onsite Support
(Scheduled in Advance) -
Remote Moves/Adds/Changes/Deletions
+ Active Directory -
24x7x365 Remote User Support
-
SLA Mean Time to Respond
(Email/Phone) -
SLA Mean Time to Repair
(Remote) -
SLA Mean Time to Restore
(On-site) -
SLA Monitoring/Service Credits
-
24x7x365 Network Monitoring
MRC $65 per Network
or Site +$20 per Node -
Virtual/Physical Server Support
MRC $325 per Physical Server
MRC $162 per Virtual Server -
Antivirus/Malware/Patches
Protection for PCs + Servers -
Server Patch Management
-
Disaster Recovery /
Business Continuity Support
Available
Let PTS Manage your IT
We design, implement and manage client IT environments that result in flawless user experiences, are aligned with their business’ strategy, undergo continuous process improvements and result in predictable costs.
PTS also offers support on many cloud-based services that will allow you to shift your IT resources more towards innovation, than routine maintenance.
Contact PTS’ IT Service Teams on (201) 644-9699 or Complete this Form:
