Managing IT From the Top Down

Our Focus

Managing IT so you can make better... smarter... faster... and more economical data-driven decisions

Our IT Service Teams are queued up and at your service.  Leverage our helpdesk to extend your IT teams reach.  Let our team make your team look like heroes while you focus on your business core competency. Our IT Service Team is provisioned cradle to grave precisely how you envision it.  It is our paramount goal for our team to deliver helpdesk in a manner that blurs the lines between insourcing and outsourcing the function.

From day one when you engage our service, you will immediately realize you are dealing with a team that is both sensitive to meeting your expectations while delivering the service with high quality, experienced and professional experts with exceptional communication skills.

Managed IT Service Teams IT Support

Managed IT Service Tiers Pricing and Features

Red

NO SLA - BEST EFFORT
$ 125 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
BASIC

White

SLA's without monitoring
$ 165 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
Secure

Blue

SLA's with monitoring
$ 225 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
    + Active Directory
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
    MRC $65 per Network
    or Site +$20 per Node
  • Virtual/Physical Server Support
     
    MRC $325 per Physical Server
    MRC $162 per Virtual Server
  • Antivirus/Malware/Patches
    Protection for PCs + Servers
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
    Available
     
Secure +

Let PTS Manage your IT

We design, implement and manage client IT environments that result in flawless user experiences, are aligned with their business’ strategy, undergo continuous process improvements and result in predictable costs.

PTS also offers support on many cloud-based services that will allow you to shift your IT resources more towards innovation, than routine maintenance.

Contact PTS’ IT Service Teams on (201) 644-9699 or Complete this Form: