IT Service Teams delivers a virtual desktop experience for all users in your organization.  We leverage virtual desktop infrastructure (VDI) and deliver a consistent, reliable, low cost, fully supported, productivity environment across your business. VDI, coupled with low cost terminals like Dell WYSE and Chrome O/S can significantly reduce your annual capital and operational expenses.

The virtual desktop experience that a user relies on should not be limited to the workplace.  Our DaaS is extended to your employees whether they are working from home, in the field or using their own smart devices on the road.  Whether your company issues corporate owned smart devices or if employees are allowed to bring their own devices (BYOD), our platform delivers the same secure and reliable computing experience that your employee’s experience in the office.

Managed IT Service Teams Desktop as a Service
7x24 NOC-Based Monitoring

7x24 NOC-Based Monitoring

IT Service Teams are manned 7x24x365.  Our support services are complimented with Network Monitoring Services.  All of your server and network infrastructure appears in a single pane of glass within our dashboard.  All monitored devices and connections ar...
Help Desk / Desktop Support

Help Desk / Desktop Support

Our IT Service Teams are queued up and at your service.  Leverage our helpdesk to extend your IT teams reach.  Let our team make your team look like heroes while you focus on your business core competency. Our IT Service Team is provisioned cradle to g...
Infrastructure Support

Infrastructure Support

Whether you have elected to host your servers within your own datacenter or colocation center, or have migrated to a private or public cloud, we can manage your server infrastructure and applications. IT Service Teams are staffed with expert systems engineers...
IT Compliance

IT Compliance

Businesses are forced to address the rapidly changing requirements of present-day IT Compliance. Many organizations implement strategies by addressing everything from infrastructure to software platforms, and all points in-between, to stay current in...
IT Staffing

IT Staffing

PTS can provide you with the IT resources you need that have your industry experience, and with the systems and technologies expertise you require - no matter how long you need them for. We will connect you with PTS’ decades of IT experience to quickly f...
Managed Hosting Services

Managed Hosting Services

Managed Hosting Services on Dedicated or Shared Infrastructure Managed hosting is an IT service that provides businesses with single- or multi-tenant leased infrastructure. The solution includes servers, software, storage, and networking, and could...
Managed IT Service Fee Calculator

Managed IT Service Fee Calculator

We provide this tool to help estimate our Managed IT Service fees to support your specific environment. Please note we are providing you with List Pricing. After you hit Submit, a copy of the configuration and list pricing will be sent to both you and...

IT Managed Service Tiers Pricing and Features

Red

NO SLA - BEST EFFORT
$ 125 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
BASIC

White

SLA's without monitoring
$ 165 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
     
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
     
     
  • Virtual/Physical Server Support
     
     
     
  • Antivirus/Malware/Patches
    Protection for PCs
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
     
     
Secure

Blue

SLA's with monitoring
$ 225 Per User (MRC)
 
Month-to-Month Pricing
Contact Us for Contract Pricing
  • Remote End-to-End User and PC Support
  • 9am-5pm (Normal Business Hours)
    Mon-Fri (Excluding Holidays)
  • 4 Hours per Month Onsite Support
    (Scheduled in Advance)
  • Remote Moves/Adds/Changes/Deletions
    + Active Directory
  • 24x7x365 Remote User Support
  • SLA Mean Time to Respond
    (Email/Phone)
  • SLA Mean Time to Repair
    (Remote)
  • SLA Mean Time to Restore
    (On-site)
  • SLA Monitoring/Service Credits
  • 24x7x365 Network Monitoring
     
    MRC $65 per Network
    or Site +$20 per Node
  • Virtual/Physical Server Support
     
    MRC $325 per Physical Server
    MRC $162 per Virtual Server
  • Antivirus/Malware/Patches
    Protection for PCs + Servers
  • Server Patch Management
  • Disaster Recovery /
    Business Continuity Support
     
    Available
     
Secure +

Let PTS Manage your IT

Our team can effectively monitor, manage, and maintain your network.  We can provide desktop support, as well as DaaS (Desktop-as-a-Service) solutions for your enterprise.

PTS also offers support on many cloud-based services that will allow you to shift your IT resources more towards innovation, than routine maintenance.

Contact PTS today: (201) 337-3833