Data Center Managed Maintenance (DCMM) Service

Data Centers from Edge to Cloud

Our Focus

PTS’ Data Center Maintenance Management Software solution (DCMMS) provides a complete & integrated management platform for operational maintenance of a data center and its support infrastructure

The PTS Data Center Maintenance Management Service provides a complete & integrated managed solution for the operational maintenance of data center sites, from stand-alone data center facilities to tenant-space computer rooms, and their related support infrastructure

The goal of the service is to help organizations:

Increase their support infrastructure asset life
Track maintenance details
Prevent equipment failures
Improve labor productivity
Reduce equipment downtime
Minimize inventory
Lower the total cost of data center maintenance

Preventing failures in mission-critical facilities infrastructure requires a holistic approach including effective planning, design, construction, commissioning, implementation, asset management, monitoring, maintenance, and predictive analysis.

Striking a balance amongst these eight areas is critical to maintain 100% uptime for data center facility assets. The PTS Data Center Maintenance Management service provides support for asset management, monitoring, maintenance, and predictive analysis. The service may include any combination of all four components.

The service includes six (6) levels which may be customized to the requirements of your data center and skill set of your operational or facility personnel.

Level of Service	DCMMS	Infrastructure, Contractor, & Entitlement Management	Onsite Periodic Inspections	Part-Time Onsite Employee	Full-Time Onsite Employee	7×24 Onsite Shifts w/ Supervisor
1	X	X	X	X	X	X
2	X	X	X	X	X
3	X	X	X	X
4	X	X	X
5	X	X
6	X

At the core of providing any of these levels of service is PTS’ purpose-built Data Center Maintenance Management Software (DCMMS) solution. This software allows PTS to effectively and efficiently manage and track maintenance activities, service histories, warranties, service contracts, parts inventory, work orders, and other details for all assets under Data Center Managed Maintenance support.

After documenting and establishing a process for tracking and maintaining facility assets, PTS can assign a data center facility maintenance expert for infrastructure, contractor, and entitlement management of the data center facility itself. Moving from basic oversight, PTS can provide periodic onsite inspections as well as part- or full-time facility management personnel. This allows clients to focus on other mission critical activities such as IT management and maintenance, budgeting, or build-outs. Our premier service, Level 6, includes complete 7x24x365 onsite support and management.

The DCMMS solution provides a solution previously unavailable to data center managers for effective and efficient maintenance of support infrastructure. This is the last step in the eleven-step process for proper management of a data center.

We accomplish delivering professional maintenance management by first developing a custom Data Center Maintenance Plan for the site and then implementing it. We follow this by scheduling the maintenance services, inspecting the work on a regular basis, and tracking these activities in DCMMS. Finally, we maintain all records on a real-time basis to ensure a detailed portfolio maintenance related documentation exists, such as asset tracking, maintenance records, maintenance procedures, contact lists, service contracts, warranties, ‘as-built’ drawings, and more.

FEATURES	BENEFITS
Complete maintenance solution for all data center and support infrastructure	Provides a first-of-its-kind maintenance management solution for data center and support infrastructure
Single repository of all maintenance activities by data center asset including both IT and facility infrastructure	Cost effective solution to maintain or track IT and facility assets in the data center
Track service history for all managed assets	Retain a complete service history by device
Loaded with pre-defined service tasks for data center infrastructure	Easily set up and deploy a data center maintenance plan; Provides a complete & integrated solution for operational maintenance of a data center
Provides complete maintenance profiles for all major support infrastructure in the data center	No need to research required maintenance cycles, parts and service needs for products, the system provides this intrinsically; significantly reduce time to establish maintenance schedules for all support infrastructure products
Create and track work orders with defined scopes-of-work	Assures the workforce is on site, at the appropriate time, and with the appropriate skills and procedures to provide expert support systems maintenance
Track all device entitlements including warranty and service contracts	Prevent lapses in warranty and/or on-site service coverage
Calendar view	Visually organize service tasks, work orders, and maintenance resources via a calendar view
Maintain all site and device specific documentation	Provides a portfolio maintenance related documentation, such as asset tracking, maintenance records, maintenance procedures, contact lists, service contracts, warranties, ‘as-built’ drawings, and more
Extensive and automated reporting to allow tracking of maintenance and costs	Helps organizations increase asset life, track maintenance details, prevent equipment failures, predict equipment failures, improve labor productivity, reduce equipment downtime, minimize investment in inventory, and lower the total cost of maintenance
Available as a client/server application or a PTS-hosted solution	Provides purchaser choice of capital versus expense for accounting purposes; don’t have to tie up your IT infrastructure for deployment
Ability to tie into real-time monitoring systems to provide condition-based maintenance (future release)	Active maintenance of assets; seamless integration with already deployed real-time monitoring systems
Able to interface with asset management systems to load existing data into the system quickly prior to launch (Future)	Easily set up and deploy system

Optional services include real-time monitoring and emergency response support:

OPTIONAL SERVICES	DESCRIPTION
Real-Time Monitoring	Monitoring Systems Design System Installation Materials and Labor One Time Charge vs. Lease Payback Options Periodic Strategic Meetings
Emergency Response Coordination (Included in Level 1-3)	PTS 7x24x365 NOC Monitoring & Dispatch (Only with RT Monitoring Option) PTS 7x24x365 Dispatch Client Dispatch / PTS Follow-up

Let PTS Help you Manage your Data Center

You shouldn’t have to compromise when it comes to your data center. Our expert team assesses your unique needs, and then employs a proven data center plan that reduces the amount of support infrastructure you will need. The result is higher efficiency, reduced complexity and better resiliency at lower cost… all at the same time.

Reach out to us to discuss how a smarter approach for your data center can save you money.