Data Center Facility Maintenance - PTS Data Center Solutions

Data Centers from Edge to Cloud

Our Focus

PTS’ Data Center Maintenance Management Software solution (DCMMS) provides a complete & integrated management platform for operational maintenance of a data center and its support infrastructure

Data Center Managers have a daunting task to manage the entire facility infrastructure in all data centers within the enterprise. Many times the management of the hundreds or thousands of different infrastructure devices is completed by using a custom-developed in-house system, database, or spreadsheet. These unsophisticated approaches put the onus on the service technician to gather service data, manufacturer recommended service or preventive maintenance activities and intervals, and other service and maintenance related information.

To support proper data center facility maintenance and avoid the pitfalls of missing information or missing service maintenance on particular devices, PTS has developed a first of its kind data center maintenance management system. The Data Center Maintenance Management Software (DCMMS) solution was designed exclusively to support data center maintenance activities.

The DCMMS allows service managers to systematize data center facility maintenance by tracking all facility assets and all facility assets under maintenance contracts. The information for each asset is tracked in the system including location, service contracts, historical preventive maintenance information, and manufacturer recommended preventive maintenance information. Manufacturer information may include recommended tasks, parts, and time to completion. Service managers pull this information into work orders as preventive maintenance for an asset come due. The work orders can then be implemented by service technicians before being reviewed and closed out by service managers. Completed work orders with all relevant information are stored within the DCMMS system with easy search features for review at a later date or prior to the next data center facility maintenance cycle.

In addition, PTS provides additional capabilities and bandwidth to support Data Center Facility Maintenance. Our Data Center Managed Maintenance (DCMM) Service allows client personnel to focus on strategic initiatives and other mission critical infrastructure projects.

The goal of the service is to help organizations:

Increase their support infrastructure asset life
Track maintenance details
Prevent equipment failures
Improve labor productivity
Reduce equipment downtime
Minimize inventory
Lower the total cost of data center maintenance

The DCMMS solution provides a solution previously unavailable to data center managers for effective and efficient maintenance of support infrastructure. This is the last step in the eleven-step process for proper management of a data center.

FEATURES	BENEFITS
Complete maintenance solution for all data center and support infrastructure	Provides a first-of-its-kind maintenance management solution for data center and support infrastructure
Single repository of all maintenance activities by data center asset including both IT and facility infrastructure	Cost effective solution to maintain or track IT and facility assets in the data center
Track service history for all managed assets	Retain a complete service history by device
Loaded with pre-defined service tasks for data center infrastructure	Easily set up and deploy a data center maintenance plan; Provides a complete & integrated solution for operational maintenance of a data center
Provides complete maintenance profiles for all major support infrastructure in the data center	No need to research required maintenance cycles, parts and service needs for products, the system provides this intrinsically; significantly reduce time to establish maintenance schedules for all support infrastructure products
Create and track work orders with defined scopes-of-work	Assures the workforce is on site, at the appropriate time, and with the appropriate skills and procedures to provide expert support systems maintenance
Track all device entitlements including warranty and service contracts	Prevent lapses in warranty and/or on-site service coverage
Calendar view	Visually organize service tasks, work orders, and maintenance resources via a calendar view
Maintain all site and device specific documentation	Provides a portfolio maintenance related documentation, such as asset tracking, maintenance records, maintenance procedures, contact lists, service contracts, warranties, ‘as-built’ drawings, and more
Extensive and automated reporting to allow tracking of maintenance and costs	Helps organizations increase asset life, track maintenance details, prevent equipment failures, predict equipment failures, improve labor productivity, reduce equipment downtime, minimize investment in inventory, and lower the total cost of maintenance
Available as a client/server application or a PTS-hosted solution	Provides purchaser choice of capital versus expense for accounting purposes; don’t have to tie up your IT infrastructure for deployment
Ability to tie into real-time monitoring systems to provide condition-based maintenance (future release)	Active maintenance of assets; seamless integration with already deployed real-time monitoring systems
Able to interface with asset management systems to load existing data into the system quickly prior to launch (Future)	Easily set up and deploy system

Let PTS Help you Manage your Data Center

You shouldn’t have to compromise when it comes to your data center. Our expert team assesses your unique needs, and then employs a proven data center plan that reduces the amount of support infrastructure you will need. The result is higher efficiency, reduced complexity and better resiliency at lower cost… all at the same time.

Reach out to us to discuss how a smarter approach for your data center can save you money.