Seeking a Level 1 IT Technician for the PTS Team

Job Responsibilities Include:

• Collaborate with PTS senior technical staff, project management, and sales/marketing personnel to provide outsourced IT network management
• Work with customers either remotely or onsite to management, troubleshoot, update, and upgrade computers, servers, networks, security devices, and other network peripherals
• Provide first and/or second level support using industry standard Help Desk ticketing system to meet published SLA’s
• Perform daily flight check tasks based on customer requirements
• Work with leading edge IT managed services software platforms to monitor, update, and troubleshoot client IT networks
• Use customer relationship management software to track client project, network, and personnel information
• Perform network upgrades and updates including server updates, workstation updates, firmware, switch, router, and other network peripherals.
• Rack, stack, install, and set-up servers and other network peripherals (i.e., switches, routers, storage)
• Collaborate with PTS senior technical staff and customers to perform server, storage, and other assessment services
• Identify, design, and troubleshoot backup, recovery, and archiving solutions
• Develop, design, and deliver Microsoft Active Directory solutions, including deployments and migrations.
• Installation and testing of data cabling
• Installation and servicing of rack-based UPS and PDUs
• Installation and servicing of environmental monitoring and IP monitoring solutions
• Work with clients and PTS personnel to relocate IT and facilities equipment in terms of de-commissioning, de-rack, move, re-rack, and re-commission