Data Center Operations & Maintenance

Data Center Maintenance

All data center designs are judged by their ability to provide continuous operations for the network services they support. When construction of the data center is complete, PTS offers a preventive maintenance service agreement to ensure reliable operation of the critical systems installed. Since we designed and built your facility, we have a thorough understanding of these systems. Therefore, our management and field technicians are in the best position to provide superior service and data center operations support.

A comprehensive service plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective service for the data center. PTS will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A PTS Service Coordinator will be responsible for:

• Develop an annual preventive maintenance schedule
• Coordination and tracking of all service visits
• Physical site inspecting
• Review of invoices for additional services
• Review of all service reports
• Resolution of service issues

Included in the service plan (as applicable):

• Data center cleaning
• Air conditioning equipment
• Rack-based air handling equipment
• Building HVAC
• UPS & batteries
• Static switching equipment
• Free standing & rack-based power distribution equipment
• Power & data cable physical inspection
• Infrared power connection scanning
• Generator and automatic transfer switch equipment
  
• Fire suppression & detection equipment
• Sprinkler systems

Coordination & communications can be accomplished via 'paper trail' and/or an on-line portal. PTS understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

Support Infrastructure Equipment Service

UPS & Battery Services

When construction of the data center is complete, PTS offers a UPS maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.

A comprehensive UPS maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. PTS will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A PTS Service Coordinator will be responsible for:

• Develop an annual preventive maintenance schedule
• Coordination and tracking of all service visits
• Physical site inspecting
• Review of invoices for additional services
• Review of all service reports
• Resolution of service issues

Included in the service plan (as applicable):

• UPS & Batteries
• Battery replacement
• Power & data cable physical inspection
• Infrared power connection scanning

Coordination & communications can be accomplished via 'paper trail' and/or an on-line portal. PTS understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

CRAC Services

When construction of the data center is complete, PTS offers a CRAC maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.

A comprehensive CRAC maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. PTS will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A PTS Service Coordinator will be responsible for:

• Develop an annual preventive maintenance schedule
• Coordination and tracking of all service visits
• Physical site inspecting
• Review of invoices for additional services
• Review of all service reports
• Resolution of service issues

Included in the service plan (as applicable):

• Computer room air conditioner(s) (CRAC)
• Chillers, heat exchangers, dry coolers, remote condensers, cooling towers and cooling distribution piping.

Coordination & communications can be accomplished via 'paper trail' and/or an on-line portal. PTS understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.