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Data Center Managed Maintenance by PTS Data Center Solutions, Inc.

Home Data Center Operations & Maintenance

Data Center Managed Maintenance (DCMM) Service

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Data Center Managed Maintenance Service
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The PTS Data Center Maintenance Management Service provides a complete & integrated managed solution for the operational maintenance of data center sites, from stand-alone data center facilities to tenant-space computer rooms, and their related support infrastructure.

The goal of the service is to help organizations:

  • Increase their support infrastructure asset life
  • Track maintenance details
  • Prevent equipment failures
  • Improve labor productivity
  • Reduce equipment downtime
  • Minimize inventory
  • Lower the total cost of data center maintenance

Data Center Capacity Management Cycle
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Data Center Capacity Management Cycle:
PTS Managed Maintenance Supports the Final Four
Phases of Data Center Capacity Management


Preventing failures in mission-critical facilities infrastructure requires a holistic approach including effective planning, design, construction, commissioning, implementation, asset management, monitoring, maintenance, and predictive analysis.

 

Striking a balance amongst these eight areas is critical to maintain 100% uptime for data center facility assets. The PTS Data Center Maintenance Management service provides support for asset management, monitoring, maintenance, and predictive analysis. The service may include any combination of all four components.

The service includes six (6) levels which may be customized to the requirements of your data center and skill set of your operational or facility personnel.

Level
of
Service

DCMMS

Infrastructure,
Contractor,
& Entitlement
Management

Onsite
Periodic
Inspections

Part-Time
Onsite
Employee

Full-Time
Onsite
Employee

7x24
Onsite Shifts
w/ Supervisor

1

X

X

X

X

X

X

2

X

X

X

X

X

3

X

X

X

X

4

X

X

X

5

X

X

6

X


 

Data Center Maintenance Management Software (DCMMS)
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Data Center Maintenance Management Software (DCMMS):
At the top view, users can manage facility and/or IT assets across any
number of data centers, drill down visually to a particular data center
and manage maintenance schedules across various assets types.


At the core of providing any of these levels of service is PTS’ purpose-built Data Center Maintenance Management Software (DCMMS) solution. This software allows PTS to effectively and efficiently manage and track maintenance activities, service histories, warranties, service contracts, parts inventory, work orders, and other details for all assets under Data Center Managed Maintenance support.

After documenting and establishing a process for tracking and maintaining facility assets, PTS can assign a data center facility maintenance expert for infrastructure, contractor, and entitlement management of the data center facility itself. Moving from basic oversight, PTS can provide periodic onsite inspections as well as part- or full-time facility management personnel. This allows clients to focus on other mission critical activities such as IT management and maintenance, budgeting, or build-outs. Our premier service, Level 6, includes complete 7x24x365 onsite support and management.

We accomplish delivering professional maintenance management by first developing a custom Data Center Maintenance Plan for the site and then implementing it. We follow this by scheduling the maintenance services, inspecting the work on a regular basis, and tracking these activities in DCMMS. Finally, we maintain all records on a real-time basis to ensure a detailed portfolio maintenance related documentation exists, such as asset tracking, maintenance records, maintenance procedures, contact lists, service contracts, warranties, ‘as-built’ drawings, and more.

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Features Benefits

Develop and manage a data center maintenance plan

Provides a complete & integrated managed solution for operational maintenance of data center support infrastructure

Provide a PTS data center facility maintenance expert

Assures industry accepted maintenance management tools, techniques, and practices are utilized to maintain facilities and supporting infrastructure

Schedule qualified and approved service personnel

Assures the workforce is on site, at the appropriate time, and with the appropriate skills and procedures to provide expert support systems maintenance

Periodically inspect all performed maintenance services

Assures all maintenance services have been performed in accordance with established procedures

Site specific documentation

Provides a portfolio of maintenance related documentation, such as asset tracking, maintenance records, maintenance procedures, contact lists, service contracts, warranties, ‘as-built’ drawings, and more

Computerized Maintenance Monitoring Software (CMMS)

Helps organizations increase asset life, track maintenance details, prevent equipment failures, predict equipment failures, improve labor productivity, reduce equipment downtime, minimize investment in inventory, and lower the total cost of maintenance 


Optional services include real-time monitoring and emergency response support:

Optional Services Description

Real-Time Monitoring

  • Monitoring Systems Design
  • System Installation Materials and Labor
  • One Time Charge vs. Lease Payback Options
  • Periodic Strategic Meetings

Emergency Response Coordination
(Included in Level 1-3)

  • PTS 7x24x365 NOC Monitoring & Dispatch
    (Only with RT Monitoring Option)
  • PTS 7x24x365 Dispatch
  • Client Dispatch / PTS Follow-up

PTS provides Data Center Managed Maintenance on all your critical facility supporting infrastructure as well as room or non-asset based items. Assets pre-loaded in the software include Automatic Transfer Switches (ATS), batteries, CRAC/CRAH units, electrical switchgear, among others. Room or Non-Asset Based items include Building Automation Systems (BAS), Building Management Systems (BMS), fire suppression, room cleaning, and many others.

To learn more about PTS consulting services to support data center, computer room, and server room design, build, management, and maintenance, contact us or visit:

Learn more about the PTS Data Center Maintenance Management Software (DCMMS) solution, an application designed specifically to support operations management of critical facility supporting infrastructure.

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PTS Data Center Solutions, Inc. 16 Thornton Road, Oakland, NJ 07436
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