Learn about process improvements,
benefits, and challenges of ITIL, and get your ITIL
We guarantee you'll pass the ITIL
Foundation Exam. With hundreds of successful students and
95%+ pass rate, we're confident that our ITIL training is
the best in the industry.
In this exciting and dynamic course, you
will get an introduction to the lifecycle of managing IT
services to deliver to business expectations. Using an
engaging case study, you'll learn the core disciplines of
ITIL best practices. Upon completing this course, you'll be
well positioned to successfully complete the associated ITIL
exam required for entry into the future ITIL intermediate-level training courses.
ITIL covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service
lifecycle framework that further enhances alignment to the
business while demonstrating business value and ROI and
enabling IT to solve specific operational needs.
This course includes handouts and
references useful after the class, as well as practice
sessions, quizzes, exam strategies, and test-taking tips.
The one-hour ITIL Foundation exam will be offered on the
last day of class at 3:30 PM.
1. Service Management Defined
2. ITIL Introduction
3. Service Operation
4. Continual Service Improvement
5. Service Strategy
6. Service Design
7. Service Transition
8. Exam-Taking Tips
9. Practice Exams