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Data Center Education Series: Infrstructure Management by PTS Data Center Solutions, Inc.

Home Course Description

PTS Data Center Education Series
Course: Data Center Infrastructure Management


Learn how to reduce data center costs and improve service to IT users.

In this course you will get comprehensive, vendor-neutral training led by a data center expert. You will discuss the most pertinent topics in the data center industry: power, cooling, energy efficiency and the "green" data center, management tools, and integrating IT Service Management. Using case studies and real-world examples to illustrate key points, this course provides the knowledge you need to more effectively operate your data center. You'll gain the skills to better assess data center efficiency, availability, and power and cooling issues, and you will gain substantive knowledge that you can take back to your data center to reduce costs and improve service to the IT users. Bring your data center electric bill and configuration with you, and we'll show you how much money you can save by implementing a more energy-efficient data center!

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What You'll Learn

  • Power and cooling infrastructure in the data center and how hardware and configuration impact energy efficiency and availability
  • Methods to improve data center energy efficiency
  • Management tools available to help you optimize data center performance and availability
  • Practical steps to implement ITIL
  • How to measure the IT Service Management metrics that really matter
  • How to monitor your data center to optimize performance and availability
  • What impacts data center availability and how you can improve it

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$1,795 - 3 day class

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Course Outline

1. Fundamentals of Data Center Power

  • Importance of power in a data center
  • Key terms
  • Basic power concepts
  • Common power problems
  • Components of a power protection system
  • UPS technology
  • UPS batteries
  • Generators
  • Static Transfer Switches
  • PDU
  • Circuit breakers
  • Power distribution in the rack
  • Power consumption in the data center
  • Improving data center efficiency

2. Fundamentals of Data Center Cooling

  • Importance of cooling in the data center
  • Science behind cooling
  • Refrigeration cycle
  • Data center cooling devices
  • Humidity in the data center
  • Factors in optimum cooling design
  • Air distribution schemes
  • CFD modeling
  • The high density cooling problem
  • Methods to improve cooling efficiency
  • Room, row, and rack-based cooling
  • Cooling wiring closets
  • High-density zones in a low-density data center
  • Raising the data center temperature
  • Free cooling using economizers

3. Data Center Management and Tools

  • Data center management issues
  • Bridging the IT/Facilities gap
  • Data center management organization
  • Defining data center management
  • Data center management tools
  • Real-time monitoring tools
  • Asset management tools
  • CFD modeling tools
  • KVM tools
  • Maintenance management tools

4. Implementing IT Service Management Metrics

  • What IT Service Management (ITSM) is
  • Issues with ITSM metrics
  • ITSM metrics model
  • Operational metrics
  • Key Performance Indicators
  • Tolerances
  • Critical Success Factors
  • ITSM outcomes
  • ITSM dashboards

5. Energy Efficiency and Green Data Centers

  • Why we should be concerned about efficiency in the data center
  • Barriers to energy efficiency in the data center
  • Power vs. energy
  • Data center regulation
  • Data center efficiency metrics
  • Methods to improve data center efficiency
  • How much efficiency improvements can save
  • Energy efficiency assessment tools

6. Practical Steps to Implement ITIL

  • Importance of ITIL
  • Four-phase approach to ITIL implementation
  • Stabilizing the environment
  • Assets and services which will return the biggest improvement in change management
  • Establishing repeatable processes
  • Enable continual improvement cycle

7. Data Center Physical Security

  • What physical security means for mission-critical facilities
  • Assets that require physical security protection in a data center
  • Ways to control access to facilities
  • Common physical security methods and devices
  • Tradeoffs between physical security and cost

8. Data Center Availability and Preventive Maintenance

  • Key terms associated with availability
  • Difference between availability and reliability
  • Customer availability
  • Maximizing system availability
  • Data center assessments
  • Preventive maintenance in the data center

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Classroom Dates and Locations

Date Location

  Contact Us for Class Dates/Locations

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